UPAYA MENINGKATKAN PELAYANAN KEAGENAN PT. INDOBARUNA BULK TRANSPORT CABANG CILACAP DALAM MENUNJANG KELANCARAN KAPAL YANG DIAGENI

ASEP, MAULANA HASAN (2018) UPAYA MENINGKATKAN PELAYANAN KEAGENAN PT. INDOBARUNA BULK TRANSPORT CABANG CILACAP DALAM MENUNJANG KELANCARAN KAPAL YANG DIAGENI. Diploma thesis, POLITEKNIK ILMU PELAYARAN SEMARANG.

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Abstract

Asep Maulana Hasan, 2018, NIT: 49124683. K, “Efforts to Improve Agency Services at PT. Indobaruna Bulk Transport of Cilacap Branch in Supporting the Smoothed of Ship Vessels ", Minithesis of Port and Shipping Department, Diploma IV, Merchant Marine Polythecnic, Advisor I: Dr. Winarno, S.ST., M.H. Supervisor II: Nur Rohmah, S.E, M.M. The smooth process of the mission and the existing process to measure the success of the services provided by PT. Indobaruna Bulk Transport Cilacap branch to corporate customers, especially in terms of services that provide ships and crew, timeliness in the ship encoding and installation, readiness in the provision of various facilities needed by ships, permits to relevant agencies. Therefore, this thesis is made to find out the service costs that must be carried out in an effort to improve the company's performance in the process of ship shipments and shipments that are represented by PT. Indobaruna Bulk Transport Cilacap branch. In this reseach, the author describes the theories used in the manufacture of research reports and the basis used to solve problems that exist in the process related to work, and service of agency companies. Involvement in the process and effort and the use of words that use researcher. In the number of this thesis the researcher presents in. Which uses research and research with an interview system with resource persons, while for. Can be used in the preparation of this thesis. Based on the results of this study, necessary methods are involved in the process and ship ships. Related preparation, document preparation, and consultation with related service companies, for ship preparation. Services that provide this information must focus on customer satisfaction, which will allow you to complete the right solution as well as possible. Keywords: Agency Services, Ships, PT. Indobaruna Bulk Transport

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