PENGARUH TRANSISI PELAYANAN JASA PELABUHAN DARI MANUAL KE SISTEM INAPORTNET TERHADAP PENGGUNA JASA DI PELABUHAN GRESIK

YUSUF, WAHYU PRATAMA (2019) PENGARUH TRANSISI PELAYANAN JASA PELABUHAN DARI MANUAL KE SISTEM INAPORTNET TERHADAP PENGGUNA JASA DI PELABUHAN GRESIK. Diploma thesis, POLITEKNIK ILMU PELAYARAN SEMARANG.

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Abstract

ABSTRAK Inaportnet is an open and neutral electronic portal to facilitate the exchange of data and information on port services in a fast, safe, neutral and easy way that is integrated with relevant government agencies, port business organization and logistics industry players to improve better port competitiveness globally. At Gresik Port, the implementation of Inaportenet operational is still in the process of transitioning from manual to Inaportnet. The purpose of this research is to find out the transition process and what obstacles occur during the transition process. The method used by researchers in this research is descriptive qualitative method. This reearch contains a speakers description and documentation. Data collection used is the collection of primary and secondary data. The process of collecting data through an approach to the object under research uses observation, interviews, literature studies, and questionnaires. The researcher also uses direct and indirect observation. There are several obstacles experienced by service users in ship service activities through the Inaportnet system. First, there are still manual payments for PNBP (vts, signs, and dangerous goods), service users factors is lack of understanding of Inaportnet. In addition, there is a lack of updates to computer devices. Use of Inaportnet often got error systems. The effort that can be done is doing an update so that PNBP payments can also be online, carry out training and socialization on Inaportnet filling, update computer devices and doing evaluate and upgrade the Inaportnet application.

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